Terms of service

Last updated 7 October 2026

These terms cover businesses using reeview. By creating an account you agree to them. They sit alongside our Privacy policy, Refund & billing policy, Acceptable use & review integrity policy and the notices on our Notices page.

What the service does

reeview gives a business a QR code and link to a short survey. Customers rate their visit, answer a few questions, and, if the business has switched this on, are offered a draft review written from what they chose and typed, which they can edit and choose to post on a review platform themselves. The business sees the results in a dashboard. reeview never posts a review for anyone and never writes a review the customer has not seen and approved.

Plans

reeview is offered on a Free plan and on paid plans (Core and Pro, and Enterprise for businesses with ten or more outlets). What each plan includes is shown on our pricing page and may change for new customers; we will not take a feature away from a paid customer during a period they have paid for. Limits (for example the number of outlets, QR codes or AI-written drafts per day on the Free plan) are applied by the service itself. Where a plan is described as unlimited it is subject to reasonable use, and we may limit automated or abusive use.

Your free trial and the Free plan

The Pro plan has no free trial: it starts when you pay. Your first Pro payment covers the period you paid for plus one free period, so two months on a monthly plan and thirteen months on a yearly plan, and normal charging starts after that. The free period is given once per account, and it is not refundable or exchangeable for money.

A new account starts with a 30-day trial of the Core plan, with no card needed. If you do not subscribe by the end of the trial, your account continues on the Free plan: your QR codes keep working and everything you collected is kept, but features that are not part of the Free plan stop until you subscribe. If a payment on a paid plan fails, you keep full service for a short grace period (currently 7 days), after which the account continues on the Free plan until the payment is made. We do not delete what you collected because of a billing problem.

Review platforms and policies: your responsibility

Reviews are written and posted by your customers, from their own devices and accounts, on platforms we do not control. Each platform (Google, Tripadvisor, Trustpilot, Facebook, Zomato and others) has its own rules about whether and how a business may ask for reviews. You are responsible for knowing and following those rules and the laws that apply to you, including rules about fake or incentivised reviews and about asking only some customers.

You must not:

offer or give any reward, discount or other benefit in exchange for leaving a review, or conditional on the rating or content of a review;
set review targets or quotas for staff, or ask customers to name staff in reviews;
submit responses yourself, or ask anyone to submit feedback about a visit that did not happen;
use reeview to suppress, discourage or filter out negative reviews, except as described under review gating below;
use reeview in any way that breaches a platform's rules or the law.

reeview does not offer or support rewards or incentives for reviews, and we do not monitor your own promotions or conversations with customers. If you run any promotion of your own, you are solely responsible for it and for any penalty, fine, takedown or loss that results; reeview is not responsible. Breaching these rules lets us suspend the account without refund. See also our Acceptable use & review integrity policy.

Review gating (optional, paid plans, some countries only)

Review gating means showing the review option only to customers who rate you highly. It is against the policies of Google and other platforms, and in some countries it may also be unlawful. For that reason it is not offered to businesses located in Canada, Australia, the United Kingdom, the European Economic Area or the United States, and it is off by default everywhere else. Where it is available, you may switch it on only by accepting a notice that it is against platform policies and entirely at your own risk; we record who accepted it, when, and which version of the notice. If you switch it on, any consequence, including any penalty, fine, takedown, suspension of a listing or loss, is yours, and reeview is not responsible for it.

Choosing where reviews are sent (Pro and above)

On plans that include it, you may send customers to more than one review site, in proportions you choose. Each customer is assigned one site at random according to those proportions, and the assignment never depends on how the customer rated you. You may only give reeview links to your own pages on each site. Some platforms (for example Zomato) may not allow businesses to ask for reviews; where we offer such a platform you may add it only after accepting a notice that you do so at your own risk and are responsible for following that platform's rules.

You may also add up to three review sites of your own, by name and link. These are your choice and your responsibility: you must check each site's rules, you must not link to anything misleading, harmful or that is not a genuine review page, and we may remove a link that breaches these terms. You add such a site only after accepting a notice to that effect.

Your team (Pro and above)

You may invite managers by email and choose which outlets each can see, and whether each can only view or can also edit. A manager with view access sees the answers and figures for their assigned outlets. A manager with edit access can also mark feedback as handled and add, rename or retire QR codes for those outlets. Managers cannot change your settings, questions, review sites, billing or team, or see other outlets. You are responsible for who you invite and for everything your managers do through reeview; remove anyone who should no longer have access. Access pauses automatically if your plan no longer includes it. See Team access.

Your own tracking tags (Pro and above)

On plans that include it you may add your own Google Tag Manager container to your survey pages. reeview itself tracks nothing about the people who answer your survey. Tags you add are yours: you are responsible for what they collect, for any consent you need, and for your own privacy notice. reeview asks each visitor for their permission before your container loads, and does not pass your container anything a customer wrote.

AI-written drafts

Where the draft feature is switched on, the text a customer chose and typed is sent to a third-party language-model provider to write a draft. No name or phone number is included, because reeview does not collect any. The customer always sees, may edit, and chooses whether to post the text. Drafts can be imperfect, and the customer is responsible for what they post. See AI use.

Customer data

The answers customers give are held by us on your behalf. reeview is designed to be anonymous: we do not ask customers for their name or number, and we store only what they chose to tell the survey, a one-way hash of their network address (to detect abuse) and their browser type. You must use the results lawfully and honour any deletion request that reaches you. You can export your data (on plans that include export) or ask us to delete your account at any time. If you need a data processing agreement, see Data processing.

Payment, offers and renewal

Prices are per outlet, include GST, and are shown on our pricing page and again when you subscribe. Paid plans renew automatically until cancelled: every month on a monthly plan and every year on a yearly plan. The Pro plan has no free trial and starts when you pay; see "Your free trial and the Free plan" above. While an offer is shown with an end date, new customers pay the offer price until that date and then the regular price, and customers who subscribe during the offer keep the offer price, including for outlets they add later, while they stay subscribed without a gap; see Offer terms. One autopay payment cannot exceed ₹15,000; if the total for a billing period would, we ask you to contact us. We give notice before any change to the price you pay. See our Refund & billing policy for payment, cancellation and refunds.

Enterprise

Businesses with ten or more outlets may agree a separate order form, price, service levels and terms with us. Where an order form conflicts with these terms, the order form applies. Contact us to discuss it.

Availability and limits

We aim to keep the service running but do not guarantee uninterrupted availability. Review drafting depends on third-party language models and may occasionally be unavailable; when it is, feedback is still collected and nothing is lost. We may change or add features.

To the extent the law allows, our liability is limited to the fees you paid in the three months before the claim. We are not liable for lost business, lost reviews, indirect or consequential loss, any decision a review platform makes about your reviews or listing, or anything arising from your breach of these terms. Nothing in these terms limits liability that cannot be limited by law.

Ending your account

You may close your account at any time. We then delete your customers' answers and your account data, but we keep tax invoices and payment records as the law requires. We may suspend or end an account that breaches these terms or the law.

Governing law

These terms are governed by the laws of India, and the courts at Mangalore, Karnataka have jurisdiction. If you are a consumer in another country, you keep any rights the law of your country gives you that cannot be excluded.

Changes to these terms

We may update these terms. When a change matters to you we will tell you by email or in your account before it applies. The date at the top shows when this page last changed.

Contact

hello@reeview.in. For complaints and data requests see Grievances & data requests.