Privacy policy

reeview helps businesses collect feedback from their customers. This policy explains what we collect, why, and what you can ask us to do about it. It covers two different groups of people, and the answers are different for each.

If you filled in a survey

You were asked for a star rating, a few tap-to-select answers, something in your own words, and how you heard about the business. All of that is stored and shown to the business you visited.

We do not ask for your name, phone number or email, and we hold nothing that identifies you. We store a one-way hash of your network address (it cannot be turned back into your address) to detect abuse, and your browser type. The survey sets one small cookie so that reloading the page does not count you twice; see Cookies & tracking.

If the business has added its own tag manager, we ask for your permission before it loads; if you say no, it does not load. If you are sent to a review site, you leave our page for that site, which has its own privacy policy.

If a review draft was written for you, the text you chose and typed was sent to an AI language-model provider to write it. No name, phone number or other identifier is included. Nothing is posted anywhere unless you post it yourself. See AI use.

If you tap a "message the manager" option, your own WhatsApp opens with a message ready to send. reeview does not send you anything and never receives your number.

Your rights

Depending on where you live (for example India's Digital Personal Data Protection Act, 2023; the UK and EU GDPR; US state privacy laws) you can ask what we hold about you, ask us to correct or delete it, and object to or restrict some uses. Because we hold nothing that identifies a survey-taker, we usually cannot find a particular person's answers; if you can tell us roughly when and where you answered, we will try. Email hello@reeview.in or see Grievances & data requests. You can also complain to your data protection authority.

If you run a business using reeview (and your managers)

We store your account email, business details, logo, your settings, the answers your customers gave and, if you invite them, your managers' email addresses, which outlets each may see and what level of access each has. You control that data and we process it on your behalf to provide the service. Subscription billing is handled by Cashfree Payments, an RBI-authorised payment aggregator. We never see or store your card, UPI ID or bank account details; we only receive confirmation that a payment succeeded or a mandate was set up, plus the last few digits needed to show you which method is on file. We keep tax invoices and payment records for as long as the law requires.

For businesses that need a data processing agreement, see Data processing.

If you connect your Google Business Profile

On plans that include the reviews page, you can link your Google Business Profile so your Google reviews appear in reeview and you can answer them from here. This is optional, it starts only when you choose "Link Google Business Profile" and sign in with Google, and you can stop at any time.

What we access. With your permission (Google's "manage your Business Profile" scope, plus your Google account email so we can show which account is linked) we read the names of the business locations you manage, and for the locations you match to your outlets, each review's text, star rating, reviewer's display name, date, and any reply already on it. When you press "Post reply to Google", we send the reply text you have read and approved to that review on Google. We never post, edit or delete anything on Google without you pressing that button.

What we use it for. Only to show you your own reviews, to help you write replies when you ask, and to post the replies you approve. We do not sell this data, do not use it for advertising, do not use it to build profiles or for anything unrelated to those features, and no person at reeview reads it except where you ask for support or the law requires.

AI-written replies. When you ask reeview to draft a reply, the review text, star rating, the reviewer's first name and the choices you tapped are sent to an AI model through OpenRouter, set to route only to providers that do not store or train on what they are sent. We do not use Google user data to train AI models.

How it is protected and kept. Your Google sign-in token is encrypted before it is stored. Reviews copied from Google are kept while your account is linked. If you press "Disconnect Google", we revoke the token, delete it, and delete the reviews we copied from Google (reviews you pasted in yourself stay). Closing your account also deletes them. You can also remove reeview's access at any time from your Google account's security settings, after which syncing stops.

reeview's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Who we share data with

We use a small number of service providers, listed with what each does on our Sub-processors page. We do not sell personal data, and we do not use it for advertising. We may disclose information where the law requires it.

Transfers outside your country

Some of our providers process data outside India and outside your country. Where the law requires safeguards for that, we rely on the provider's contractual commitments and the safeguards described on the Sub-processors page.

How long we keep it

• Survey answers: while the business's account exists.
• Business account data: while the account exists.
• Tax invoices, credit notes and payment records: for as long as the law requires, even after an account is closed.
• A record that a business accepted a risk notice (for example for review gating): kept, so we can show what was accepted and when.

When a business closes its account we delete its customers' answers and its account data, keeping only the tax and payment records the law requires. If you ask us to delete data by email, we act within 30 days.

Cookies and local storage

See Cookies & tracking.

Security

See Security.

Changes to this policy

When a change matters to you we will tell you before it applies. The date at the top shows when this page last changed.

Contact

hello@reeview.in. reeview is operated by Alter Marketing Solutions Private Limited from Mangaluru, Karnataka, India.