Restaurants · clinics · salons · shops — one location or eight
Google hears from the two customers who bothered to write something.
One QR code on the table or the counter. Every customer rates the visit, taps what stood out, and tells you how they found you. Reeview writes their review for them to post, drafts your replies, and tells you what to fix this month.
The problem with your rating
You are running a business on a sample size of nine.
The people who type a review unprompted are the furious and the delighted. Everyone in between — the ones who would have mentioned the billing queue, or that the new person on the counter is working out — walk out silently.
Three steps, and none of them are yours
Nothing to install, no tablet at the counter, no staff training beyond “point at the card.”
Step one
They scan the card
Stars, a couple of taps on what stood out and what didn’t, one line if they feel like typing, and how they heard about you. Under a minute, on their own phone.
Step two
Reeview writes the review
Three versions, in their own words, from what they just told you. They pick the one that sounds like them and post it from their own Google account. Nothing is ever posted by us.
Step three
You read one page a month
What changed, which door brings your best customers, and the three to five things worth fixing — with the numbers behind each one. A bad visit doesn’t wait for the month: it emails you the same evening.
The dashboard · six screens
Built to be read standing up, between customers
Nothing to configure and no charts to decode. Every screen opens with a sentence in plain English and puts the evidence underneath it. These are the real screens.
01 · Overview
The month, in one sentence
Your true rating against the number on your Google listing, six months of it behind, and the fixes worth doing. Beside it: what share of the month was first-timers, which door brings you the most of them, and how many regulars have gone quiet since their last visit — each on a rolling 30 days, never a calendar month, so twenty answers on the 3rd never read as a crash.
A falling new-customer share while answers rise usually means regulars visiting more, not fewer new customers — that is why the count sits right beside it
This month
A steady month. 65 people answered, 31 of them carried it to Google.
Your true rating
3.9
Google shows
3.9
Do this first
9 visits this month are worth reading before anything else.
02 · Feedback
Every note, filtered the way a manager thinks
The shape of every rating you have had, then the notes behind them — filtered by rating, by theme, by door, by whether you have dealt with it yet. Filled chips are what they liked, outlined ones what they want fixed — and every note carries when it came in and which code or which member of staff it came from.
Staff at the counter knew very little about the products.
Staff attentionQuickest billing I've had here yet — in and out in five minutes.
03 · Regulars
First-timers and regulars, side by side
Whether the people coming back rate you differently from the ones walking in for the first time — the comparison that tells you if a problem is putting people off returning.
The tab is named after your own word for them — guests here, patients in a clinic, members in a gym
First time vs. regulars
Regulars rate you 0.3 higher than first-timers this month — nothing here is putting people off coming back.
04 · Channels
Which marketing earns its keep
Every customer says how they found you, tied to what they thought once they arrived. A door sending people who rate you below your own average is either bringing the wrong crowd or promising something the visit doesn’t deliver.
Instagram · Swiggy · Zomato · Google · walked past · word of mouth
Instagram · online marketplaces · offers & loyalty · Google · walked past
What brings first-time customers
186 answersWhat brings first-time customers
174 answers05 · Replies
Answer your Google reviews in an evening
Paste a review in, answer the one or two things only you know — has it been fixed, do you want them back — and the reply is written in your voice, with what your own customers said about the same thing beside it. You read it, you post it.
Google has not approved automatic import yet — until they do, reviews arrive by copy-paste
"Nice place but had to wait a while for the bill at the end."
Her survey answer, same visit — wait at billing, 2★
Drafted in your voice
Thanks so much for the feedback — really sorry about the wait at billing, we're working on it. Hope to see you again soon!
06 · Questions
Ask what you actually want to know
Every screen of the survey is yours to word: three phrasings to choose between, nine answers at most, and a preview of the phone it lands on. A regular sees it worded for them automatically — “What keeps bringing you back?” instead of “What did we get right?” — nothing extra for you to edit. And if there is one thing specific to your business none of the fixed screens cover, add your own question — multiple choice or typed — off until you turn it on.
Your own question · September
Live · 41 answersThinking about trying our new evening menu?
Swap it out for October whenever you're ready.
Try it · this is the real survey
Be a customer for a minute
Answer it yourself. Watch the review write itself out of your own taps — then decide what you would have done with it.
How was your visit to Machali?
Tap a star to start.
What went well?
What could be better?
Why did you come in today?
How did you hear about us?
Would you put that on Google?
We will write it for you — you just check it and post.
Pick the one that sounds like you.
Copies it and opens Google from your own account. Nothing posts unless you send it.
Thank you. That took under a minute.
What else you get
Because everyone answers, not just the loud ones
Your true rating
Google’s number comes from whoever felt strongly enough to type. Yours comes from everyone who walked in — shown against Google’s own figure, pulled from your listing.
Themes, not vibes
Customers tap what stood out and what didn’t. Patterns surface with counts attached, weeks before they would show up in public.
A bad visit, the same evening
One or two stars emails whoever you nominate straight away, with what they tapped, what they typed, and which code or member of staff it came from — instead of a one-star review sitting on your listing for two years.
Drafted replies
Paste a review in and the reply comes back in your voice, with what your own customers said about the same thing beside it. You send it.
What to do this month
Not a chart. Three to five plain observations, led by what changed rather than what is merely large, each one traceable to a number you can see.
One location or eight
Each outlet gets its own codes and its own Google link. Read them together or one at a time, and print for one without touching the others.
Marketing attribution
Know which door brings them in — and what brings them back
Instagram, aggregator offers, hoardings, word of mouth — all of it billed monthly, none of it measured. Every customer tells you which one brought them, and — if they had been before — what keeps them coming back.
The kit · included
Codes you can print tonight
A separate code per table, counter, chair or takeaway bag — and one per member of staff, so a good review traces back to whoever earned it. Table tents print as an A4 sheet at your local shop; the whole team prints six to a page, each with their own code.
Start free
Free for your first 30 days — you shouldn’t have to pay to find out whether your rating is real.
No card to start. Cancel with one message, any day of the month.
Start free, no card neededOne plan, per location
Everything, unlimited, from day one
₹500 a month per location after your free 30 days. Outside India, $5 / month. Taxes included.
The questions owners actually ask
No. Gating means only the happy ones get asked to review, which breaks Google’s policies and gets listings penalised. Every customer sees the same survey and the same offer to post, whatever they rated you. A rough visit also reaches you by email the same evening — that is in addition, not instead.
More of the people who would happily say something nice end up posting, because it becomes a ten-second job instead of a blank box on a phone. We won’t promise you a number, and we won’t invent one.
It writes a first draft from what the customer actually told you. They choose between three versions and post it themselves, from their own Google account — we never post anything. Replies work the same way: drafted for you, sent only when you send them.
Yes, if you turn it on. It is off by default — switch on either language in Settings, and a customer picks at the top of the survey before they start. Whatever they answer in, your dashboard and the Google review it drafts both stay in English.
No. Reeview never asks a customer for a name, a phone number or an email address — there is no field for it anywhere. What you get is the rating, what they tapped, anything they chose to type, and which code they scanned. It keeps you out of a whole category of data-protection problems.
No app, no tablet, no POS integration. You print a card, customers use their own phones, and you read the dashboard on yours.
Yes. Each location has its own codes and its own Google link, and you read them together or one at a time from the same account. Pricing is per location.
Not yet. Google has to approve our access to your Business Profile first, and that application is with them. Until it clears, you paste a review into the Replies screen and get the draft back the same way.
One message. No lock-in and no exit call.